Description
FB Page Series Pt 3 | Customer Journey 💗
Getting someone onto your Facebook page is only the start.
This interactive guide is designed to help you look at the experience your customer has with your business, from their first impression right through to becoming a customer and what happens afterwards.
Perfect for crafters and small business owners who want their Facebook page to feel easier to use, more professional and more trustworthy.
The course focuses on helping you think about things such as:
- The first impression your Facebook page gives
- How easy it is for customers to understand what you sell
- Making the enquiry and ordering process feel straightforward
- Building trust throughout the customer journey
- Creating a smoother, more consistent customer experience
- Looking at your page from your customer’s point of view
- Spotting areas that may be confusing or putting buyers off
- Encouraging customers to return
It’s practical, easy to work through and created specifically with small businesses in mind — no unnecessary jargon or corporate waffle.
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